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Thursday, July 15, 2010

Ranking care delivery - HCAHPS

People are often perplexed at hospitals and care delivery systems. They are not sure where to go, or who provides the best care. To meet this need, Medicare and the Department of Health and Human Services created the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in 2002 (Centers for Medicare & Medicaid Services, 2010). The intent of the survey is to "produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers" (Centers for Medicare & Medicaid Services, 2010). In other words, this is a complex customer satisfaction survey to rank care delivery systems. The information has been made public to help inspire systems to perform better and provide better patient care (Centers for Medicare & Medicaid Services, 2010).

If you want to know more about the healthcare delivery systems in your area, simply go to http://www.hospitalcompare.hhs.gov/ and search for hospitals in your area. I recommend the graphs view as it is easy to see how clinics and hospitals rank against the national average and neighboring facilities.

Centers for Medicare & Medicaid Services, (2010). HCAHPS Online. Baltimore, MD. Retrieved from http://www.hcahpsonline.org 7/15/2010.

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